Customer Service Representative

Company: Department of Agriculture
Location: Scottsdale
Posted on: March 16, 2023

Job Description:

Summary These positions are located on a Forest Service unit to provide Customer Service Representative services such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on a unit in Region 3. Learn more about this agency Help Overview * Accepting applications * Open & closing dates 03/01/2023 to 05/31/2023 * Salary $33,693 - $37,696 per year Salary wage as shown is for Rest of the U.S. For more information, refer to the Office of Personnel Management, Salary and Wages web page. * Pay scale & grade GS 4 - 5 * Help Locations Few vacancies in the following locations: * Alpine, AZ * Camp Verde, AZ * Chino Valley, AZ * Douglas, AZ * Show more locations (52) * Duncan, AZ * Flagstaff, AZ * Fredonia, AZ * Globe, AZ * Happy Jack, AZ * Hereford, AZ * Lakeside, AZ * Mesa, AZ * Nogales, AZ * Overgaard, AZ * Payson, AZ * Phoenix, AZ * Prescott, AZ * Roosevelt, AZ * Safford, AZ * Scottsdale, AZ * Sedona, AZ * Springerville, AZ * Tucson, AZ * Tusayan, AZ * Williams, AZ * Alamogordo, NM * Albuquerque, NM * Bloomfield, NM * Canjilon, NM * Carlsbad, NM * Clayton, NM * Cloudcroft, NM * Coyote, NM * Cuba, NM * El Rito, NM * Espanola, NM * Glenwood, NM * Grants, NM * Jemez Springs, NM * Las Vegas, NM * Magdalena, NM * Mimbres, NM * Mountainair, NM * Pecos, NM * Penasco, NM * Quemado, NM * Questa, NM * Reserve, NM * Ruidoso, NM * Santa Fe, NM * Silver City, NM * Taos, NM * Tijeras, NM * Tres Piedras, NM * Truth or Consequences, NM * Cheyenne, OK * Remote job No * Telework eligible No * Travel Required Occasional travel - Occasional travel may be required for field work, site visits, trainings and/or meetings. * Relocation expenses reimbursed No * Appointment type Permanent - * Work schedule Full-time - * Service Competitive * Promotion potential 5 * Job family (Series) 0303 Miscellaneous Clerk And Assistant * Supervisory status No * Security clearance Not Required * Drug test No * Position sensitivity and risk Non-sensitive (NS)/Low Risk * Trust determination process Credentialing Suitability/Fitness * Announcement number 23-R3OCR-CSR-0303-4-5DP * Control number 709360500 Help This job is open to * The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Videos Help Duties * Responsibilities listed are at the full performance level. * Greet visitors, answer questions, help them location items, and provide advice or recommendations. * Sell products or services to customers. * Identify and determine what information to provide visitors. * Read and keep apprised of information and procedures to be aware of changes and new requirements. * Collect money, balance the cash drawer, and generate reports for credit card and debit sales. * Use word processing software and printing equipment to create, edit, and retrieve, a variety of standardized documents. * Prepare customer records and paperwork e.g., invoices, contracts, bills, receipts or similar documents. * Work on standard and non-standard assignments resolving problems as they arise. * Prepare bills for collection. Help Requirements Conditions of Employment * Must be a U.S. Citizen or National. * Males born after 12-31-59 must be registered for Selective Service or exempt. * Subject to satisfactory adjudication of background investigation and/or fingerprint check. * Successful completion of one-year probationary period, unless previously served. * Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution. * Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify. * Positions may be filled as career ladders (GS-04/05), or may be filled at (GS-04) level only, or may be filled at the full performance (GS-05) level only, dependent upon the individual unit's needs. Qualifications In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards. Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary. General/Specialized Experience Requirement: For the GS-4: You must have one-year general experience. General Experience is defined as one or more of the following: Clerical, office, or other customer service work such as greeting visitors and responding to phone or written inquiries; and/or using word processing software or other automated software to produce routine documents; and/or collecting funds from sales. OR an associate's degree or two years of successfully completed education above high school; OR combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. For the GS-5: You must have one-year specialized experience equivalent to the GS-4 in the Federal service. Specialized experience is defined as two or more of the following: communicating with people, representing the organization to customers and other external sources in person, by phone, or in writing; and/or comparing disputed merchandise with original requisitions and information from invoices; and/or resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills; and/or reconciling records of sales or other financial transactions; and/or using computers and computers systems (including hardware or software) to extract information or create standard reports. OR a bachelor's degree or 4 years of successfully completed education above high school. OR a combination of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education This job does not have an education qualification requirement. Additional information THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. This type of announcement provides the Forest Service with a readily available source of applicants when vacancies occur. Eligibility and qualifications will be verified when there is a vacancy for the location and grade for which you applied. Information on specific locations where jobs are being filled and the dates when applications are due for these locations can be found at https://fsoutreach.gdcii.com/Outreach. The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply. Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered. If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is not guaranteed. The Forest Service may use certain incentives and hiring flexibilities, currently offered by the Federal government, to attract highly qualified candidates. Additional information is available at https://www.opm.gov/policy-data-oversight/pay-leave/pay-and-leave-flexibilities-for-recruitment-and-retention/. This position is not eligible for telework. Bargaining Unit Status: Eligible - Coverage is dependent upon unit location. Forest Service daycare facilities are not available. Government Housing may be available. We may select from this announcement or any other source to fill one or more vacancies. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated in accordance with the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. You will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Assessment Questionnaire. Individuals with veterans' preference are listed ahead of applicants who do not have veterans' preference within each category. Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score may be adjusted to more accurately reflect your abilities, or you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service. To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/11858931 * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications. If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation. If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted. If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS. Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330. * How to Apply Please view Tips for Applicants - a guide to the Forest Service application process. Read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (8:00a.m. - 4:00p.m. (MST), Monday - Friday. If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be returned to Human Resources no later than noon ET on the closing date of the announcement in order for it to be entered into the system prior to the closing date. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this. To begin, in USAJOBS click "Apply" and follow the instructions to attach your resume and required documents, complete the assessment questionnaire, and submit your application. NOTE: Please verify that documents you are uploading from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Agency contact information HRM Contact Center Phone 1-877-372-7248 X2 Email HRM_Contact_Center@usda.gov Address USDA Forest Service HRM Contact Center DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT. Albuquerque, NM 87109 US Learn more about this agency Next steps Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account to check your application status. You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status). Multiple positions may be filled from this announcement. * Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. * Equal Employment Opportunity (EEO) Policy * Reasonable accommodation policy * Financial suitability * Selective Service * New employee probationary period * Signature and false statements * Privacy Act * Social security number request Help Required Documents The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service, your system failure, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration. Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the responsibilities section including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) supervisor's phone number and whether or not the supervisor may be contacted for a reference check; 5) other qualifications. If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If any education was completed at a foreign institute, you must submit with your application evidence that the institute was appropriately accredited by an accrediting body recognized by the U.S. Department of Education as equivalent to U.S. education standards. There are private organizations that specialize in this evaluation and a fee is normally associated with this service. All transcripts must be in English or include an English translation. If claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted. If claiming 10-point veteran's preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS. Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330. Help How to Apply Please view Tips for Applicants - a guide to the Forest Service application process. Read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement. Applying online is highly encouraged. We are available to assist you during business hours (8:00a.m. - 4:00p.m. (MST), Monday - Friday. If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be returned to Human Resources no later than noon ET on the closing date of the announcement in order for it to be entered into the system prior to the closing date. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Agency Contact to request this. To begin, in USAJOBS click "Apply" and follow the instructions to attach your resume and required documents, complete the assessment questionnaire, and submit your application. NOTE: Please verify that documents you are uploading from USAJOBS transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable. Read more Agency contact information HRM Contact Center Phone 1-877-372-7248 X2 Email HRM_Contact_Center@usda.gov Address USDA Forest Service HRM Contact Center DO NOT MAIL IN APPLICATIONS, SEE INSTRUCTIONS IN THE ANNOUNCEMENT. Albuquerque, NM 87109 US Learn more about this agency Next steps Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account to check your application status. You must choose to turn on email notifications in your USAJOBS profile if you want to receive important email notifications that may impact your applicant experience (e.g. If you start an application and do not submit it prior to the closing date, USAJOBS will send an email reminder that the closing date is approaching and your application is in an incomplete status). Multiple positions may be filled from this announcement. Read more Fair & Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. * Equal Employment Opportunity (EEO) Policy * Reasonable accommodation policy * Financial suitability * Selective Service * New employee probationary period * Signature and false statements * Privacy Act * Social security number request Print Share * * * * * Help Overview * Accepting applications * Open & closing dates 03/01/2023 to 05/31/2023 * Salary $33,693 - $37,696 per year Salary wage as shown is for Rest of the U.S. For more information, refer to the Office of Personnel Management, Salary and Wages web page. * Pay scale & grade GS 4 - 5 * Locations Few vacancies in the following locations: * Alpine, AZ * Camp Verde, AZ * Chino Valley, AZ * Douglas, AZ * Show more locations (52) * Duncan, AZ * Flagstaff, AZ * Fredonia, AZ * Globe, AZ * Happy Jack, AZ * Hereford, AZ * Lakeside, AZ * Mesa, AZ * Nogales, AZ * Overgaard, AZ * Payson, AZ * Phoenix, AZ * Prescott, AZ * Roosevelt, AZ * Safford, AZ * Scottsdale, AZ * Sedona, AZ * Springerville, AZ * Tucson, AZ * Tusayan, AZ * Williams, AZ * Alamogordo, NM * Albuquerque, NM * Bloomfield, NM * Canjilon, NM * Carlsbad, NM * Clayton, NM * Cloudcroft, NM * Coyote, NM * Cuba, NM * El Rito, NM * Espanola, NM * Glenwood, NM * Grants, NM * Jemez Springs, NM * Las Vegas, NM * Magdalena, NM * Mimbres, NM * Mountainair, NM * Pecos, NM * Penasco, NM * Quemado, NM * Questa, NM * Reserve, NM * Ruidoso, NM * Santa Fe, NM * Silver City, NM * Taos, NM * Tijeras, NM * Tres Piedras, NM * Truth or Consequences, NM * Cheyenne, OK * Remote job No * Telework eligible No * Travel Required Occasional travel - Occasional travel may be required for field work, site visits, trainings and/or meetings. * Relocation expenses reimbursed No * Appointment type Permanent - * Work schedule Full-time - * Service Competitive * Promotion potential 5 * Job family (Series) 0303 Miscellaneous Clerk And Assistant * Supervisory status No * Security clearance Not Required * Drug test No * Position sensitivity and risk Non-sensitive (NS)/Low Risk * Trust determination process Credentialing Suitability/Fitness * Announcement number 23-R3OCR-CSR-0303-4-5DP * Control number 709360500 This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/709360500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Keywords: Department of Agriculture, Scottsdale , Customer Service Representative, Other , Scottsdale, Arizona