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Switchboard Operator / Customer Care Operator

Company: Esmil
Location: Scottsdale
Posted on: May 15, 2023

Job Description:

Since 1980, SMIL has evolved into the premier imaging provider in the southwestern United States. SMIL won the 2016 Southwest Alliance for Excellence award for customer and employee satisfaction, sound management, innovation and results. SMIL was again recognized with the prestigious Advisory Board Company's 2017 Workplace of the Year Award, and in 2019 SMIL was named a World Class Employer by Birdeye Surveys, Inc. Employee engagement is part of everything we do at SMIL. We are dedicated to the growth of our employees including cross training and leadership career opportunities. Simply put, our culture is what sets us apart from the rest. We offer competitive pay, career opportunities and benefits that include; medical, HSA employer contribution, dental, vision, paid time off, paid holidays, 401K and company paid profit sharing, tuition and continuing education reimbursement, paid life insurance, paid long term disability as well as voluntary short term disability. We look forward to having you join our amazing team! **Status**Full Time/Non-Exempt **Position Summary**This is a front-line, first impression position requiring a person who is customer-service oriented with a professional and positive attitude; while promoting a positive work environment. The Customer Care Operator's primary responsibility will be to accept and route incoming phone calls on various phone lines. The Customer Care Operator will work in a corroborative, team environment by establishing strong working relationships with internal SMIL departments as well as external customers. The Customer Care Operator must display strong detail oriented skills with the proven ability to multitask; handling multiple phone lines and caller requests at a time. The Customer Care Operator position and job function is a value-added service offering to SMIL's internal and external customers and will require a commitment to "World Class Customer Service". This individual is one who will consistently demonstrate exemplary performance in-line with SMIL's Performance Standards in the areas of: Attendance, Quality, Productivity, Customer Service, Teamwork, Job Knowledge, Communication, Problem Solving, Initiative & Energy as well as adherence to Workplace Guidelines. **Detailed Responsibilities*** Accept and transfer incoming calls via soft-console. * Provides internal phone operator assistance to Radiologists, Officers, Business Office Staff, and Imaging Center Staff (Option 0 internally). * Performs general administrative duties: messaging, filing, sorting and faxing. * Handles special administrative projects and overflow work from internal SMIL departments and executives. * Review Daily Worklist in Fuji RIS for BE Prep to be sent via email. * Utilizes the SDI, SMIL, VRL Physician & Practice Location Roster. * Utilizes the SDI, SMIL, VRL On-line Phone Directory. * Utilizes the SMIL Radiologist Reading Schedule. * Utilizes the SDI Employee Directory. * Separates Mammogram Letters. * Respond to requests for copies of Radiology Reports in Fuji RIS from Referring Offices and Patients. * Adheres to all HIPAA Guidelines. * Stay informed with company newsletters, updates and/or changes to SMIL/SDI employee rosters and job functions. * Inform Department Director and Manager of potential escalated phone calls and problem cases to receive direction on how to resolve situations. * Participate in Team meetings. * Performs other related ad-hoc duties as assigned or requested. **Specific Job Knowledge, Skill, and Ability*** Working knowledge of Switchboard Operator process & procedures with the ability to perform soft-console phone operator functions. * Excellent interpersonal skills with the ability to interact tactfully and diplomatically with patients, families, referring physicians and staff, and internal customers. * Demonstrates commitment to "World Class Service". * Highly organized and detailed and deadline-oriented with the ability to handle multiple tasks with short time-lines by prioritizing and organizing work in a timely and accurate manner. * Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress. * Demonstrates the ability to interact and communicate effectively (internally and externally) using both verbal and written methods. * Anticipates and adapts to change (e.g. policy changes, operational procedures, protocol changes) in a positive manner. * Proficient Medical Terminology. * Proficient knowledge of Radiology Exams. * Proficient knowledge of Fuji RIS. * Proficient knowledge and operation of Email, Instant Messaging, Internet & Intranet. * Skill in using office equipment: Computer, Soft-Console, Photocopier, Telephone, Fax Machine, Scanner, and Calculator. **Education and Experience*** High School Diploma or Equivalent. * The ability to accurately type 35 to 40 WPM. * 2-3 Years' experience in Switchboard Operation and/or Customer Service preferred. * Radiology/Medical industry related Certification is a plus, but not required. **Physical Requirements**While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus. Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

Keywords: Esmil, Scottsdale , Switchboard Operator / Customer Care Operator, Other , Scottsdale, Arizona

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