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Cancellations Clerk

Company: CNA National Warranty Career
Location: Scottsdale
Posted on: May 26, 2023

Job Description:

Essential Duties and Responsibilities

  • Provide customer care - mostly inbound email and phone calls - by interacting with internal and external customers in a professional, courteous, and ethical manner
  • Our customer care specialists are responsible for providing support information to our customer base and administrating automobile warranty contracts
  • We have a cross functional working business model that is driven by peer support- EXTENSIVE TRAINING IS PROVIDED WITH A GENEROUS LEARNING CURVE- WE ARE SUCCESSFUL WHEN YOU ARE SUCCESSFUL
  • We prepare our team members to be confident in the jobs they will perform while also providing a path towards supervisory experience if desired
  • We provide a thriving environment for results driven individuals
  • Come and meet our management team, some started in these same customer care positions not too long ago!

    Other Duties and Responsibilities

    • Assist co-workers in supporting their customers as needed
    • Training and mentoring Operations staff as needed based on proficiency

      Education & experience:

      • High School diploma or equivalent required
      • Customer care experience
      • Automotive or dealership experience a plus

        Special Qualifications

        • Strong interpersonal communication skills
        • MS Office skills preferred
        • Ability to handle multiple deadlines and set priorities
        • Must be self-motivated, results-oriented, customer service-oriented, while being an effective team player

Keywords: CNA National Warranty Career, Scottsdale , Cancellations Clerk, Other , Scottsdale, Arizona

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