Implementation Specialist

Company: Peerlogic
Location: Scottsdale
Posted on: May 27, 2023

Job Description:

Peerlogic is the most innovative conversational AI SaaS company in the dental market. It is the first and only platform that provides complete visibility into front-office operations. Peerlogic AI analysis of inbound and outbound calls. The platform is easy to use, patient-ce, and provides 10x ROI through intelligent AI analytics. This cutting edge technology empowers practices to execute actionable insights that lead to more patients, operational efficiency, and staff optimization. -Job Summary: -We are seeking a highly organized and tenacious VoIP Onboarding Manager to join our team. The VoIP Onboarding Manager will be responsible for overseeing the onboarding of new VoIP customers, ensuring a smooth and efficient transition onto our Peerlogic Voice platform. The ideal candidate will have experience in managing projects, working with cross-functional teams, and a strong understanding of VoIP technology. -Responsibilities: -

• Work with sales and customer success teams to gather all necessary information and requirements from new customers.
• Develop and manage project plans for each new customer onboarding, ensuring all key milestones are met.
• Coordinate cross-functional teams, including IT, engineering, and customer support, to ensure a smooth transition for new customers.
• Act as the primary point of contact for new customers during the onboarding process, answering questions and providing regular updates on progress.
• Identify potential issues and risks during the onboarding process, and work proactively to address them before they become problems.
• Develop and maintain onboarding documentation and processes, ensuring consistency and efficiency across all new customer onboarding projects.
• Ensure all new customers are fully trained on the platform and have access to all necessary resources to ensure a successful launch.
• Hybrid office/home position. The corporate office is in Scottsdale, AZ. -Qualifications: -
  • Must live in Arizona: Phoenix Metropolitan Area.
  • Bachelor's degree, ideally in a relevant field such as business, engineering, or computer science.
  • Ideally 1+ year of experience in project management, preferably in a technology or telecommunications industry.
  • Highly organized with a strong attention to detail.Track record of managing projects from start to finish with consistently positive results.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and customers.
  • Ability to manage multiple projects simultaneously and prioritize effectively.
  • Experience with Salesforce
  • Comfortable working in a fast-paced, rapidly changing environment.Powered by JazzHR

Keywords: Peerlogic, Scottsdale , Implementation Specialist, Other , Scottsdale, Arizona