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IT Service Desk Tech

Company: Kforce Technology
Location: Scottsdale
Posted on: November 19, 2023

Job Description:

Kforce has a client that is seeking an IT Service Desk Tech in Scottsdale, AZ.

Duties and Responsibilities:

  • Assist with desktop system builds (Windows and macOS), application packaging, and deployment using established endpoint management tools
  • Responsibilities will include endpoints, specific servers, applications, network printers, desk phones, and basic network connectivity
  • Participate in on-call duties and route, create, and assign incident/service request tickets to appropriate IT, support groups
  • Install and troubleshoot desktop-related applications and evaluate new application/hardware requests
  • Work with team members and IT support personnel to diagnose and resolve problems and participate in projects and initiatives
  • Identify desktop and system performance issues and create and maintain documentation-knowledge of commonly used IT concepts, practices, and procedures within a particular field
  • Responsible for serving as a centralized point of contact for all technology needs by interfacing with customers via phone, chat, email, and other request mechanisms
  • Support end-users with applications, computers, desk phones, printers, and primary network-related issues following established policies, processes, and procedures
  • Install workstations, laptops, printers, and other desktop-related equipment as directed by service request tickets, tracking, and systems monitoring
  • Responsible for tracking, management, intake, and disposal of the company's IT assets
  • Regularly review Service Desk processes for efficiency optimization while maintaining up-to-date documentation and following industry standard best practices
  • Monitor ticketing queues and route/assign incidents and requests as needed
  • Handle Identity and Access Management, provisioning, maintenance, and disabling user accounts and profiles
  • Implement and support endpoint deployment and management tools such as SCCM, Intune

Keywords: Kforce Technology, Scottsdale , IT Service Desk Tech, Other , Scottsdale, Arizona

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