Part Time Member Support Specialist - Tempe
Company: Xponential Fitness LLC
Location: Tempe
Posted on: April 24, 2024
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Job Description:
We are seekingCONFIDENTandENERGETICMember SupportSpecialists to
join our teams in the East Valley. The ideal candidate will
bePOSITIVEandENTHUSIASTIC, and have a passion for supporting our
team and community by helping others to live their best
livesthrough health and fitness. If you areFRIENDLYand willing to
learn, while building relationships with new and existing clients,
you'll be a great addition to our team! POSITION: The purpose of
the Member Support Specialistis to assist the Studio Manager with
new membership sales and intro class bookings, support current
members with their studio needs, and present all patrons with
retail and service offerings. Member Support Specialists must be
comfortable in a sales role, while also providing excellent member
service. Pilates and/or fitness knowledge or background is helpful
butnotrequired.We are looking for someone who can be a part of
ourstudio hype squad!! RESPONSIBILITIES & DUTIES * Respond to
customer emails, text messages and phone calls. This includes
always answering the phone, returning texts, calls and emails the
same day whenever possible, and escalating issues to management as
needed * Execute sales protocols for prospect follow-up, membership
sales, or intro class booking * Provide exceptional customer
service to all clients of the studio, be it in person, over the
phone, via text messaging or email * Conduct tours of the facility
while actively engaging with individuals * Achieve personal and
studio levelsales goals * Help to maintain a cleanand orderly
studio * Participate in special events as needed to promote the
studio * Other duties as assigned QUALIFICATIONS & SKILLS *
Excellent communication and interpersonal skills in person, on the
telephone, via email, and text message * Must be comfortable with
public speaking in groups of up to 12 people * Strong sales and
customer service skills * Goal-oriented with an ability to achieve
membership, retail, and service objectives * Ability to learn and
use the Club Ready software system * Punctual, reliable and
professional * Ability to work harmoniously as part of a team *
Ability to adapt and evolve in an ever-changing fast-paced diverse
environment * Ability to stand or sit for up to 8 hours throughout
the workday * Hearing sufficient to understand conversations, both
in person and on the telephone * Reliable means of transportation
to studio and occasional offsite events BENEFITS & PERKS * Starting
at $15 per hour plus commissions and free classes! * Additional
compensation from commissionpaid on sales * Employee status (W2)
not a contractor * FREE PILATES CLASSES * Merchandise discounts *
Opportunities for growth within the studios COMPANY CULTURE & CORE
VALUES * People-oriented:We provide a positive, encouraging, and
energetic environment that focuses on highlighting and growing the
unique abilities of our team. * Team-oriented:Our team is
cooperative and collaborative;we support our team and our
community. We believe that the team that works hard together and
plays together, stays together, so we offer many opportunities to
engage as a team. * Outcome-oriented: We are results-focused with a
strong performance culture, and strive for excellence by improving
every day. Founded in 2007, Club Pilates is the nation's largest
and fastest-growing Pilates franchise with nearly 700
locationsacross 5 countries (and growing!). Despite the pandemic,
Club Pilates opened more than 60 new studios since 2020 and now has
over 620 locations inNorth America alone. Due to its impressive
domestic and international growth, Club Pilates has been ranked #1
onFranchise Times'Fast & Seriousin both 2019 and 2020, landed at
#104 onEntrepreneur Magazine's 2021 Franchise 500, marking its
fifth consecutive year on the list, as well as appearing inInc.
Magazine's Inc. 5000 list three years running. We believe that
Pilates is the path to a fuller, more satisfying physical
existence. We believe that being in control of your body helps you
to be in control of your life. And best of all, we believe that you
can start anytime.Class formats aredesigned with the vision of
making Pilates more accessible, approachable and welcoming to
everyone. Club Pilates is also the first company to create a
500-hour Teacher Training Program designed to thoroughly and safely
teach group Pilates apparatus classes along with TRX, Triggerpoint,
and Barre.
Keywords: Xponential Fitness LLC, Scottsdale , Part Time Member Support Specialist - Tempe, Other , Tempe, Arizona
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