Patient Registration Specialist - Phoenix, AZ
Company: Optum
Location: Sun City West
Posted on: May 12, 2025
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Job Description:
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together.
We are seeking an energetic candidate for our Patient Access
Registration Department at The University of Arizona Cancer Center
@ Dignity Health St. Joseph's Hospital and Medical Center. The
perfect candidate will facilitate the patient admission flow,
including patient identification, accurate demographics, insurance
authorization, notification and verification of insurance e -
benefits in order to obtain accurate and prompt reimbursement.
Additional duties include providing information and answering
questions about payment assistance collecting co - payments,
patient liabilities, compliance with HIPAA, and entering all
necessary information into the hospital computer system.
As -Patient Registration Specialists, we are often the first point
of contact for our patients and their families. As such we value
representing an important first impression. Our professionalism,
expertise and dedication help ensure that our patients receive the
quality of care they need. We are diligent in obtaining complete
and accurate insurance and demographic information in a timely
manner, this enables us to provide high quality, compassionate
health care service to all who need them, regardless of their
ability to pay.
This position is full - time (40 hours / week) Monday - Friday.
Employees are required to have flexibility to work any of our
8-hour shift schedules during our normal business hours of 7:00am -
5:00pm, Monday through Friday. No weekends or major holidays are
required. It may be necessary, given the business need, to work
occasional overtime, however, and voluntary OT is available after
90 days. We are located at the Cancer Institute at St. Joseph's
Hospital and Medical Center in the heart of Downtown Phoenix at 625
N 6th St, Phoenix, AZ 85004.We have onsite caf-- and provide 2
weeks of paid training. Performance based bonuses are also
available.
Primary Responsibilities:
Communicate directly with patients and / or families either in
person or on the phone to complete the registration process by
collecting patient demographics, health information, and verifying
insurance eligibility / benefits
Respond to patient and caregivers' inquiries always in a
compassionate and respectful manner
Obtain Benefits and Insurance verification
Point of Service Cash Collection, Co - Pays, Deductibles and
Coinsurance
Accurate Computer Data Entry
Scan documents
Organize and schedule patient services and appointments for
referrals
Register and Pre - Register Patients for Emergency, Elective and
Scheduled Cases
Work with various systems including the Patient Registration and
Electronic Medical Record
Generate, review and analyze patient data reports and follows up on
issues and inconsistencies as necessary
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
2+ years of experience in a Hospital Patient Registration
Department, Physician office or any medical setting
1+ years of customer service experience
1+ years of experience with insurance policies and procedures
Ability to work day shifts, Monday through Friday 7am - 5pm (Shift
is assigned within those hours)
Preferred Qualifications:
Bilingual fluency with English & Spanish
Working knowledge of facility pricing structure and cost
estimates
Knowledge of ICD9 (10) and CPT terminology
Understanding of -Medical Terminology
Previous experience in collecting patient copays, deductibles,
etc.
Experience submitting authorization requests and / or processing
referrals
Previous working experience with Google products -
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Scottsdale , Patient Registration Specialist - Phoenix, AZ, Other , Sun City West, Arizona
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