Decision Science Analyst Mid-Level MSR Tools Strategy

Company: USAA
Location: Scottsdale
Posted on: September 12, 2020

Job Description:

Purpose of Job

We are currently seeking a talented Decision Science Analyst Mid-Level MSR Tools Strategy for one of the following locations: San Antonio Home Office II/III, Colorado Springs Campus, Phoenix Campus, Plano Legacy or Tampa Campus.

The candidates selected for these positions will be an important part of the Bank MSR Tools strategy for evolving the suite of technology and tools that MSRs and Leaders use in the Bank contact center. Over the next three years, this technology transformation will replace many core & ancillary MSR systems. The candidates selected will collaborate with Omnichannel business stakeholders to conduct in-depth research and analysis on Bank and MSR channel data to drive insights on MSR tools performance and member experience in order to influence the decisions and strategy for Bank MSR tools.

Provide decision support for business areas across the enterprise. Staff in this area will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.

Job Requirements

About USAA USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds) USAA Careers World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

* Leverages business/analytical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. * The business problems analyzed are typically medium to large scale with impact to current and/or future business strategy. * Applies scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. * Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts. * Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. * Supports identifying and gathering the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). * Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews. * Subsequent analysts should be able to rely on documentation to replicate and continue work. * Adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. * Delivers analysis/findings in a manner that conveys understanding, influences up to mid-level management, garners support for recommendations, drives business decisions, and influences business strategy. * Recommendations typically have an impact on business results.

Minimum Education:

* Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences or other quantitative discipline. 4 years work experience in statistics, mathematics or quantitative analytics or related experience can be substituted in lieu of a degree in addition to the minimum years of work experience required. OR A Master's Degree in quantitative analytics or a related field OR A PhD in quantitative analytics or a related field

Minimum Experience:

* If Bachelor's degree, 2 or more years experience in a decision support analytic function. OR If Master's Degree, up to 2 years experience in a decision support analytic function. OR If PhD, 0 years experience in a decision support analytic function.

Demonstrates intermediate knowledge of mathematical and statistical techniques and approaches used to drive fact-based decision-making. Successful completion of a job-related assessment may be required.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

* Experience with MSR Tools instrumentation (Portal) * Experience working within a large financial matrixed institution * Experience with Bank Omnichannel Analytics * Experience with Hadoop, SQL, Tableau, Adobe, Snowflake or similar tools * Experience with channel data such as Adobe Site Catalyst, MCID and Bank GPM

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 8/19/20 by 11:59 pm CST time .

Keywords: USAA, Scottsdale , Decision Science Analyst Mid-Level MSR Tools Strategy, Professions , Scottsdale, Arizona