Lead Business Analyst

Company: Emerge
Location: Scottsdale
Posted on: February 21, 2021

Job Description:

About EmergeEmerge is overhauling the dynamics of the transportation and logistics industry. Our Digital Freight Marketplace allows shippers and carriers to connect directly and skip the middleman. Founded in 2017, Emerge is one of the fast-growing startups nationwide and was voted one of the top 5 places to work in Phoenix in 2020. Emerge is backed by the founder of GlobalTranz, a logistics services provider offering freight management technology. Emerge is also backed by New Road Capital and Greycroft, leading venture capital firms that are focused on growing technology companies.We are rapidly growing our team of brilliant and passionate people. If you are looking to elevate your career and take part in something great, come join us in beautiful Scottsdale, Arizona.Let's build the future, together.
Job SummaryIn your role as a Business Analyst Lead, you will own developing and delivering account management insights and metrics which will be used to support business decision-making for shippers. You will be responsible for using data to extract new insights from our shippers and conducting regular investigations into our shipper base, extracting information which enables us to better understand the trends of successful businesses across our shippers. You will also develop shipper business modeling and reporting, as well as support business reviews for account management. You will support Account Managers and Sales Managers with segmentation, pilots tracking and business results.
Our Future Team Member

• Is a self-starter that takes direction but doesn't wait for it
• Loves to learn and be challenged
• Seeks out and presents solutions for the best experience/results
• Has high attention for detail and how it affects the big picture
• Takes pride in their work
• Can embrace change
• Has a sense of humor
  Responsible for
  • Analyze customer data and share insights both internally and externally, as applicable.
  • Minimizing risk by process mapping each department's processes to identify bottlenecks and present critical gaps holding up scalability.
  • Develop and distribute strategic customer reporting.
  • Drive data. Ability to break down high-level business problems into concrete analytical solutions.
  • Manage business due diligence processes for contemplated transactions by coordinating cross-functional teams.
  • Research and investigate competitive and industry trends to develop views and provide recommendations on strategic outcomes.
  • Support integration efforts by partnering with key business unit stakeholders in business planning and deal transition.
  • Collaborate with Customer Success, Enterprise Sales and Product Managers to develop solutions that utilize the highest standards of analytical precision and data integrity.
  • Learn and understand a broad range of Emerge's data resources and know how, when, and which to use.
  • Responsible for building vertical metrics/KPIs, which inform optimization of account management penetration.
  • Forecast eligible shipper population and track adoption by variables deemed to impact shipper retention and success.
  • Own reporting across weekly business reviews and deep dives for shippers across verticals.
    Your Talents Include
    • 4+ years experience as Business Analyst or similar.
    • 3+ years experience in the logistics industry.
    • Process mapping experience is a plus.
    • Problem solving ability, task prioritization, and follow-up skills.
    • Salesforce skills, including a strong working knowledge of Excel.
    • Able to source, work with, and combine disparate data sets to answer business questions.
    • Project Management skills.
      Emerge is an equal opportunity employer and we are actively seeking a diverse team. If you're a collaborative team player who wants to have an outsized impact with a small, tight-knit team, we'd love to hear from you!

Keywords: Emerge, Scottsdale , Lead Business Analyst, Professions , Scottsdale, Arizona