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UX Reasearch Analyst

Company: SESC
Location: Scottsdale
Posted on: February 21, 2021

Job Description:

Seeking UX Research Analyst for Long Term Contract Top 3 technical Skills:

  • Microsoft/Google Products
  • Pendo.io
  • Figma
  • UserTesting.com
  • Micro.comTop 3 Soft Skills:
  • Research UX Trends
  • Evaluate client on UX
  • Create training videos for UX of productsJob Overview:Client is looking for a User Experience Analyst to help them designs the most user friendly products possible. This person will work with the design team, product managers, engineers, and customer facing stakeholders to prioritize research opportunities. The goal of this roll to to address any/all User Experience issues. If the product cannot be modified to change the UX, this person will work with the training team to create product training videos to explain how it works.Complete List of Technical Skills:
  • Microsoft Products
  • Google Products
  • Pendo.io
  • Figma
  • UserTesting.com
  • Micro.com Principal Duties and Responsibilities include but are not limited to:
  • Collaborate with designers, product managers, engineers, and customer facing stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment
  • Grow our user research and insights capability as our product teams and portfolio expand, establishing an effective and continuous user engagement process
  • Plan, organize, execute and summarize user interaction sessions and workshops as necessary to support UX research activities
  • Conduct qualitative and quantitative user research that deepens our understand of the user base for our product offerings, as well as change initiatives
  • Collect and analyze user behavior through Pendo, analytics/server logs, online experiments (A/B testing), card sorting, benchmark studies, lab studies, and surveys
  • Work closely with leadership, sales and operations to evangelize the benefits of research driven design
  • Mentor, effectively communicate research insights & findings to product teams and stakeholders, leading with data-driven analysis, via written reports and oral presentations
  • Work with product managers and designers to iterate on and refine the current user experience to enhance the product experience.
  • Understand and respond to data (usability studies, user feedback and industry focus groups) to create product, design recommendations or in-product training (Pendo) changes.
  • Where in-product training is needed, rapidly create deliverables. Tips, guides, journey mapping, training wireframes, mockups, video's, etc.
  • Drive user testing and usability studies.
  • Proficiency in Pendo (or equivalent) and experience managing and working with an in product training application Qualifications:
    • Bachelor's degree or equivalent.
    • Minimum of 3 years experience conducting UX research and analysis for software, SaaS solutions
    • Substantial experience conducting semi-structured interviews and usability studies, both live and remotely
    • Demonstrable experience analyzing user feedback in both qualitative quantitative formats: user research, a/b tests and other data driven methodologies
    • Ability to deliver quickly, reacting to tactical high impacting changes and switch quickly to being more strategic, project planning.
    • Meticulous attention to detail in execution of consistent, compelling work
    • Experience with agile development
    • Excellent interpersonal, collaboration and organizational skills
    • Excellent time and project management skills
    • Excellent written, verbal, and presentation skills.
    • High proficiency in instructional writing as well as technical writing.Software Proficiency:
      • Pendo.io (preferred)
      • Figma (or equivalent design tools)
      • Miro.com (preferred)
      • UserTesting.Com (preferred)
      • Microsoft/Google products (required)
      • Flow/Mapping software (Visio/Lucidchart) - provided by Dice

Keywords: SESC, Scottsdale , UX Reasearch Analyst, Professions , Scottsdale, Arizona

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