Consumer Services Analyst II - Remote after 90 days

Company: Early Warning Services
Location: Scottsdale
Posted on: November 23, 2021

Job Description:

Come build the next-gen fintech at Zelle-- -, where we're relentlessly focused on empowering prosperity in all its forms.From fast money movement for over 100 million people who can access Zelle-- - directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.With a new, state-of-the-art HQ opening next year in Scottsdale, AZ - plus growing presences in San Francisco and Chicago - we're entering our next big chapter.Make your mark on what's next in fintech with Zelle-- -.Overall Purpose This position will be responsible for identifying, investigating, and mitigating potential fraudulent activity involving users and transactions.Essential FunctionsAnalyzes and reviews fraud reportsResponds to inbound and outbound callsPerforms various forms of analysis, including detecting patterns and identifying trendsConducts research and investigation into users and transactionsMakes judgment call to interdict and mitigate fraud risk by researching the reason and determining next steps.Utilizes OFAC lists to review alerts for possible matches to the list, clear false positives, block and report matches.Fully documents and escalates formal reports of incidents of potential fraud to bank partnersAnalyzes and reviews OFAC (Office of Foreign Assets Control) and Memo Screening ReportsConducts research and investigation into users and transactions.Perform various forms of analysis, including detecting patterns and identifying trends.Utilizes OFAC lists to review alerts for possible matches to the list, clear false positives, block and report matches.Fully document and escalate formal reports of incidents of potential fraud from/to Member Banks.Support the company's commitment to protect the integrity and confidentiality of systems and data.Minimum QualificationsEducation and experience typically obtained through completion of a Bachelor's degree or equivalent work experience in a related field.Prior payments fraud analysis experience.Good working knowledge of fraud prevention, detection, analysis, and mitigation.Good problem solving, analytical, research, and investigative skills.Ability to work independently and handle large volumes of research cases.Knowledge of OFAC, FinCen, and US financial regulatory agenciesExcellent verbal and written communication skillsIntermediate MS Office skillsPreferred QualificationsCFE (Certified Fraud Examiner)Fraud experience with mobile paymentsStrong knowledge and understanding of payments (including ACH and card rails)Experience using JIRA softwareBS/BA DegreePhysical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.Some of the Ways We Keep You Healthy & HappyAll the benefits you expect...Healthcare Coverage - Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.Income Protection - Life & Disability Insurance options ensuring financial coverage for you and your family.401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 4% deferral immediately upon eligibility.Work Life Management - Generous and flexible paid time off benefits for when you'll need to take some time away from work to care for yourself or a loved one.Health & Wellness Program - An award-winning program designed to take a personalized, interactive approach to empower you to live your healthiest life.Employee Assistance Program - Resources and tools to help you and your family find a solution to whatever life throws at you.And some you might not...Tuition Benefits ProgramDependent Scholarship ProgramEmployee Referral BonusLegal Services & Credit CounselingPet InsuranceCharitable Giving Matching ProgramEmployee Resource GroupsAll full-time, regular Early Warning employees (as defined in company policy and based on state laws and regulations) are eligible for the benefits.Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.Job Type: Full-timePay: $22.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offTuition reimbursementVision insuranceSchedule:10 hour shift8 hour shiftSupplemental Pay:Bonus payWork Location: One location

Keywords: Early Warning Services, Scottsdale , Consumer Services Analyst II - Remote after 90 days, Professions , Scottsdale, Arizona