Site Support Analyst

Company: RL Canning
Location: Scottsdale
Posted on: January 12, 2022

Job Description:

What We Do
RL Canning Inc. is a global provider of information technology consulting and managed services. We deliver innovative IT services that offer our customers the flexibility to meet unique business needs and the opportunity to transform and perform through services. Our people, and their capabilities, make a difference and share a passion for excellence and commitment to the customer experience.

Our Mission
Make a difference to our customers with our people, a dedicated team that shares a passion for excellence and commitment to our mission and values.

About the Role
The Executive Desktop Support Specialist will be part of a team responsible for providing virtual and on-site support for workplace devices, software, and processes for end-users working globally. Takes full responsibility for the timely completion of IT problem resolution with a wide variety of clients, including senior-level associates.

Responsibilities

• Provides virtual and in-person high-touch support to executives and various customer personas, which allows for end-users to receive dedicated support for any IT issue that may occur and promised ultimate ownership and resolution.
• Coordinates with various support suppliers and internal IT services for assisting with the installation, configuration, troubleshooting, repair, and testing for site infrastructure equipment, including network, desktop/laptop, servers, printers, and other peripherals. Provide ultimate ownership and delivery assurance.
• Provides remote troubleshooting for Windows OS 7/8/10, Apple OS, Microsoft Office Suite incidents/requests, and Dell Laptop/Desktop hardware issues.
• Successfully develops and maintains highly effective and productive virtual relationships with both vendors and end-users.
• Assists with writing procedures, documenting activities, and troubleshooting problems.
• Interfaces with customers to troubleshoot problems, gather information, provide guidance, and coordinate activities.
• Balances multiple priorities and be able to adjust to changing work demands and shifting focus.
• Serves as escalation contact for major incidents and provides on-call support.
• Other duties as assigned.Required Qualifications
  • 3+ years providing "hands-on" infrastructure support, including network, servers, desktops, and related peripherals (Level 2 support). Prior experience providing executive support required.
  • Experience supporting and collaborating with VIPs, Executives, or other enterprise end-users in the previous roles.
  • Established laptop hardware repair experience.
  • Must have strong experience with Windows 7/10, MAC OS desktop environments, including troubleshooting and configuration.
  • Strong understanding of mobile devices mobile device application functionality as it pertains to the following smartphone operating systems: Windows Phone, iPhone, and Android OS.
  • Must have excellent customer service and interpersonal skills; must have excellent communications skills, both verbal and written.
  • Strong understanding of timelines, milestones, and deliverable due dates.
  • Strong documentation and process skills are required.Who We Are
    For over 20 years, we've worked with customers from Fortune 1000 companies to Government organizations. What we have learned through this experience is that our customers appreciate our innovative solutions, adaptable services model, and our collaborative approach. We offer a wide range of services and have a broad base of capabilities including, but not limited to the following:
    • Digital Transformation
    • IT Service Desk/End User Support
    • Configuration Management
    • IT Asset Lifecycle Management
    • Site Support Services
    • Project ManagementWhy Join Us?
      We offer a positive and supportive working environment, full benefits including Medical, Dental, Vision, 401K, Life Insurance, short-term disability, and long-term disability, along with six paid holidays, paid time off, and more.
      
      ** RL Canning is an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service.

Keywords: RL Canning, Scottsdale , Site Support Analyst, Professions , Scottsdale, Arizona