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IT Support Technician/Help desk

Company: GTN Technical Staffing
Location: Scottsdale
Posted on: May 13, 2022

Job Description:

IT Support Technician
Location: Scottsdale, AZ
Position Type: Direct Hire
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Remote (Local only)

Our client is looking for an IT Support Tech to join their team!

Job Description


Our client is looking for an IT Support Technician to provide " in house" workstation hardware/software support.

Duties and Responsibilities:

Support and troubleshoot workstations, printers, network, and applications.
Support/install/upgrade software and hardware products.
Add/delete/maintain users on the network; creating Windows logins, setting up email accounts, assigning application access, and ensuring security.
Setup employee Phone Ext./V-mail/Workgroups
Participate in department meetings, providing input and suggestions.
Suggest training ideas for users based upon interaction from resolving support requests.
Able to react to change productively and handle other tasks or projects as assigned.
Additional duties may be assigned to meet business needs

Qualifications and Requirements:

Must be self-motivated and require limited supervision.
Must have a polite and responsive manner to deal with caller' s issues in a professional and courteous way.
Basic PC hardware knowledge and troubleshooting skills.
Basic software knowledge of Windows 10/11 and MS Office 365.
Basic understanding of network protocols.
0-2 years experience in IT field. Degree a plus but not required. Certifications a plus but not required.
Must be accurate, detail oriented, possess excellent organizational and time management skills; and demonstrate the ability to manage multiple tasks.
Ability to read, write and speak English fluently. Bilingual (English/Spanish a plus).
Must be willing and able to work in excess of 40 hours per week depending on workload.
Must be willing and able to work evenings and weekends if needed.
Must meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop, and stretch as required for placement and retrieval of materials or equipment on floor, shelving and workstations.

"We are GTN - The Go To Network"

Keywords: GTN Technical Staffing, Scottsdale , IT Support Technician/Help desk, Professions , Scottsdale, Arizona

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