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SFDC Sr. Functional Business Analyst

Company: NTT DATA
Location: Scottsdale
Posted on: June 25, 2022

Job Description:

Job Description

Company Overview:
Req ID: 195393
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SFDC Sr. Functional Business Analyst to join our team in Plano, Texas (US-TX), United States (US).

Job Description:Why the Role Is Important:
Our Sr. Business Analysts are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of SFDC Sr. Business Analysts provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.

Once You Are Here, You Will:
Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
Improve training and operational procedures within a business to increase efficiency and productivity
Understand and document customer business requirements through leading requirement workshops
Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements
Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval
Act as the liaison between the business team, technology team, support, and offshore team
Act as a Mentor to Junior and Mid-level Client
Contribute to the Business Analysis Center of Excellence
Ability to build relationships/rapport with the Product Owner and Client is KEY

Required Qualifications:
Current Salesforce Administrator Certification

7+ years of Business Analysis experience, including:
3+ years Salesforce Best Practices
3+ years knowing when to utilize configuration vs. custom code vs. App Exchange product

3+ years of experience, including:
Workflow/ Process Builder and Flow
Approval Processes
Org Wide Sharing Rules
Role hierarchy and User Profiles
Data migration using Data Loader or
Reports and Dashboards Creation

Preferred Experience:
Experience handling system running on Salesforce Service Cloud
Experience with system which has integration with Mulesoft
Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification
Agile cert (SAFe, IIBA, PMI, etc.)
Superior written and verbal communication
Strong understanding of CRM functional knowledge
Prior experience with multiple system integrations and data field mapping
Experience in User Acceptance Testing and End-User Training

Ideal Mindset:
Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.
Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.

Remote with minimum client travel expected (under normal operating conditions post-COVID)

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Keywords: NTT DATA, Scottsdale , SFDC Sr. Functional Business Analyst, Professions , Scottsdale, Arizona

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