Senior Analyst III, International Logistics (ILS) - Scottsdale AZ
Company: APL Logistics Americas, Ltd
Location: Scottsdale
Posted on: January 24, 2023
Job Description:
Overview:The role of theSenior Logistics Analyst, International
Logistics (ILS), is to provide effective communication, problem
resolution and customer service. The Senior Logistics Analyst works
with ILS customers and APL Logistics support teams globally, which
consist of ILS management, APL Logistics account management teams,
systems, operations and sales. The Senior Logistics Analyst will
manage the Logistics Process for customers, lead/co-lead the
implementation of new procedures, assist and/or lead in development
of new programs, identify new business potentials for stronger
business relationships between customers and APL Logistics and
co-lead teams on day-to-day activities for the movement of
cargo.Responsibilities:This position is responsible for, but not
limited to, the following:This position is responsible for
facilitating the smooth flow of APLL operations and data including
but not limited to, the following:
- Creation and/or maintenance of customer Logistics Procedures
(LP), User Guidelines (UI) and Desk Manual (DM) and responsible for
the integrity of the information contained within the logistics
documents.
- Solid understanding of APLLs services to coordinate shipments
with global origin teams, shippers, carriers and consignee.
- Articulate gaps in performance or capabilities between customer
requirements and APLL service performance to all account
stakeholders.
- Proactively identify trends through data analysis.
- Provide analytics to improve processes for efficiencies.
- Design solutions for improved performance and automate
processes where possible.
- Measure and report performance against established KPIs with
ongoing evaluation of service integrity and operations.
- Support financial teams both domestically and overseas to
ensure accounts are in good payment status.
- Escalate all legal, business or financial risk immediately,
report issues with account status to the appropriate managers.
- Facilitate resolution of operational and systems issues in a
timely manner.
- Lead calls with customer, vendor and/or global origin teams to
build rapport, strengthen business relationships, and review
processes.
- Participate in the creation and delivery of professional
presentations to customers with sales in regular business reviews
(BRs).
- Responsible for meeting transportation and customer service
requirements.
- Analyze training topics and communicate needs to the training
team.
- Identify system concerns impacting APLL and its customers and
report to appropriate teams.
- Active support for commercial team and during project
implementations.
- Immediately report problems, operation issues or discrepancies
to your manager and team members.
- Document issues and resolutions in Salesforce and share account
status to your manager and team members during team meetings.
- Ability to lead team calls.
- Lead cross-training among team members and rotation of task
assignments.
- Collaborate with Manager II on team initiatives and team
building activities.Key Results:
- Manage, communicate and resolve operational, process and
systems issues to maintain customer satisfaction through the
creation and maintenance of the LP.
- Proactively identify trends, process improvements and customer
needs to propose and implement solutions.
- Establish, implement, maintain and manage origin and
destination operations.
- Leads cross-functional support teams and dedicated customer
support representatives to achieve customer business
objectives.Qualifications:
- Bachelors degree in Supply Chain & Logistics, International
Business, or similar field and/or equivalent combination of
education and experience.
- 3 years of relevant international logistics/transportation or
related field of experience required, including 1 year of
experience involving direct customer interaction.
- Knowledge of international logistics operations and
regulations.
- Transportation industry knowledge to include understanding of
broker and import customs clearance regulations.
- Ability to quickly learn new systems and software.
- Excellent communication skills.
- Adaptable to change.
- Self-driven and motivated.
- Analytical and critical thinking skills.
- To be prepared to learn all aspects of the teams work with
desire and ability to provide cover and assistance on a regular
basis.
- Ability to establish priorities and accomplish multiple
tasks.
- Must be organized.
- Knowledge of MS Office, Outlook, Powerpoint, Excel with ability
to create pivot tables, charts, graphs, perform v-lookups and other
intermediate and/or advanced functions.
- Ability to interpret, manipulate and analyze large sets of
data.
- Ability to work under pressure.
- Ability to travel up to 10% of the time.
- Ability to work flexible hours.Additional Knowledge, Skills and
Abilities:
- Experience with LSS and ACSR123 as well as experience working
with 3rd party financial institutions (such as GTNexus, CASS, etc.)
preferred.
- Working knowledge of EDI, ability to support EDI SME and report
progress on issues or projects.
- Leadership skills ability to lead a team and/or mentor.
- Ability to work on own initiative and as part of a team.
- Ability to work efficiently and accurately.
- Respect - extending dignity and respect to all people.
- Integrity - fostering trust and a positive work
environment.
- Innovation - bringing creativity to the workplace.
- Customer focus with proactive attitude.Benefits: PTO 401(K)
SAVE Plan Annual Fixed Contribution 9 paid holidays Medical,
Dental, Vision, and Life & Disability coverage Voluntary Benefits
Accident/Critical Illness/Hospital Indemnity Benefits Tuition
reimbursement and student loan assistance Employee Assistance
Program (EAP) Health Savings Account (HSA) with employer funding
and wellness incentives Flexible Spending Account (FSA) Employee
Referral ProgramJob: *Logistics Organization: *Region North America
Title: Senior Analyst III, International Logistics (ILS) -
Scottsdale AZ Location: AZ-Scottsdale Requisition ID: 2200013GThe
company is committed to and supports equal employment opportunity
and affirmative action to all employees and applicants for
employment. Equal employment opportunity means equal treatment of
employees and applicants without regard to the following
legally-protected characteristics: race, color, religion, creed,
sex (gender identity), pregnancy (including childbirth and related
medical conditions), sexual orientation, marital status, national
origin, ancestry, age (40 and over), medical condition, genetic
information (including characteristics and testing), veteran
status, physical or mental disability status or any other
legally-protected status.
Keywords: APL Logistics Americas, Ltd, Scottsdale , Senior Analyst III, International Logistics (ILS) - Scottsdale AZ, Professions , Scottsdale, Arizona
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