Room Controller / Dispatcher

Company: Resort Housekeeper
Location: Scottsdale
Posted on: January 26, 2023

Job Description:

Immediate positions at a luxury timeshare resort in beautiful Scottsdale, Arizona.

Join our amazing team and help us deliver value to our customers though the quality of our service !

Our people-centered design puts employee's needs first and creates an environment where they can thrive.

What will I be doing?

As a Housekeeping Room Coordinator, your conscientious concern will be a critical support for your employees, helping them ensure the cleanliness and beauty of the resort turning back to front desk for guest to have a great vacation. Along the way, you will also interact with guests directly; delivering service that is polished without pretense and creating a friendly, comfortable atmosphere to delight guests during every stay.

PRIMARY JOB DUTIES:

Duties include, but are not limited, to the following:

Provide exceptional, courteous, friendly service to guests and employees that differentiates us from competition.

Update on all units and ensure all information including work orders are send to the right department and execute in a timely manner.

Calling team members on where they stand on their unit productivity and report/ escalate to the management time.

Maintain the cleanliness of all assigned areas (Housekeeping Office).

Responsible for the daily Guest Room Attendant assignments.

Facilitate all incoming and outgoing communication for the Housekeeping Department.

Facilitate the issuance of communication devices for the Housekeeping Department.

Send and receive communication through various communication devices.

Accurately receive, record, and communicate information with various departments on the status of rooms, guest requests, and all pertinent housekeeping information.

Create daily assignment boards for housekeeping employees.

Dispatch and monitor housekeeping needs to employees, ensuring adherence to standard operating procedures.

Coordinate the status and completion of VIPS, arrivals, service, and guest requests with multiple departments

Take ownership of situations or tasks by fully understanding the issues, asking for help when needed, communicating progress, following up and delivering results effectively and efficiently.

Responsible for ensuring all Lost & Found is turned over to Security.

Generate room status and other housekeeping related reports on regular intervals.

Reporting any safety and security concerns.

Check with Supervisor for any projects and additional tasks.

Promote positive guest relations through prompt, courteous and efficient service, having knowledge of the hotel, hotel staff and services.

Perform other related duties as requested.

QUALIFICATIONS :

Required :

Strong written and verbal communication skills with the ability to effectively communicate in English/ Spanish.

- Excellent customer service skills

- Polished appearance demeanor.

- At least 18 years old.

- Working knowledge of Housekeeping Department including safety and OSHA regulatory guidelines.

- Ability to work effectively with other department employees, guests, and management.

- Skill in establishing and maintaining effective working relationships.

- Ability to work flexible hours.

- Knowledge of computers and typing skills are essential.

- Ability to read, write and communicate verbally in English.

- Ability to be productive in a high traffic environment.

- Ability to work independently with minimal supervision.

Preferred:

Ability to communicate in other languages (Spanish).

Previous Housekeeping Operations Coordinator experience.

Working knowledge of various technology-based software, HotSOS, REX, Microsoft Office, LMS or other resort system.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a, front operational space.

Must be tolerant to varying conditions of noise level including number of phone calls.

Constant contact with executives, department management, applicants and client is necessary.

Requires prolonged standing or sitting, up to 7 hours per day.

Requires bending and reaching.

Requires transporting, pushing, pulling, and maneuvering items weighing up to 5 lbs.

Requires repetitive movement with keyboard typing.

Requires eye/hand coordination. Requires use of standard office equipment. Requires basic math.

Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.

Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

PI201966926

Keywords: Resort Housekeeper, Scottsdale , Room Controller / Dispatcher, Professions , Scottsdale, Arizona