Room Controller / Dispatcher

Company: Resort Housekeeper
Location: Scottsdale
Posted on: March 13, 2023

Job Description:

Job Title: Housekeeping Dispatcher

Job Summary:
The Housekeeping Dispatcher will be responsible for coordinating the daily operations of the housekeeping department by managing and dispatching tasks to the housekeeping team. The ideal candidate will provide exceptional customer service and ensure timely completion of tasks while maintaining a clean and polished appearance. This position requires excellent communication skills, the ability to multitask, and work collaboratively with other departments.

Key Responsibilities:


Receive and accurately record all information related to housekeeping tasks, including room statuses, guest requests, and work orders.
Dispatch tasks to the housekeeping team, ensuring adherence to standard operating procedures and established timelines.
Maintain a high level of communication with all departments involved in the completion of tasks, including VIPS, arrivals, services, and guest requests.
Coordinate with the Housekeeping Operations Coordinator to assign tasks to Guest Room Attendants and update the daily assignment boards.
Monitor employee productivity and report/escalate any issues to the Housekeeping Operations Coordinator.
Maintain cleanliness and organization in the Housekeeping Office.
Facilitate the issuance of communication devices for the housekeeping team and ensure that all incoming and outgoing communication is properly managed.
Generate and distribute room status and other housekeeping-related reports as required.
Take ownership of tasks and issues by fully understanding them, communicating progress, and following up until completion.
Actively promote positive guest relations through prompt, courteous, and efficient service.
Report any safety and security concerns to the Housekeeping Operations Coordinator.
Perform other related duties as requested.



Qualifications:


Strong written and verbal communication skills in English and Spanish.
Excellent customer service skills with a polished appearance and demeanor.
At least 18 years old.
Working knowledge of Housekeeping Department including safety and OSHA regulatory guidelines.
Ability to work effectively with other department employees, guests, and management.
Skill in establishing and maintaining effective working relationships.
Ability to work flexible hours.
Knowledge of computers and typing skills are essential.
Ability to read, write and communicate verbally in English.
Ability to be productive in a high traffic environment.
Ability to work independently with minimal supervision.




Preferred:


Ability to communicate in other languages (Spanish).
Previous experience as a Housekeeping Dispatcher or in a similar role.
Working knowledge of various technology-based software, HotSOS, REX, Microsoft Office, LMS or other resort system.



Physical, Environmental & Other Requirements:


Must be tolerant to varying conditions of noise level including the number of phone calls.
Requires prolonged standing or sitting, up to 7 hours per day.
Requires repetitive movement with keyboard typing.
Requires eye/hand coordination. Requires use of standard office equipment. Requires basic math.
Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions.






PM22PI207926018

Keywords: Resort Housekeeper, Scottsdale , Room Controller / Dispatcher, Professions , Scottsdale, Arizona