Bank Sales and Service Representative (Teller)
Company: First Citizens Bank
Location: Scottsdale
Posted on: September 16, 2020
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Job Description:
Position Description: As one of the largest family-controlled
banks in the US, FCB promotes a positive collaborative work
environment, work life balance, excellent benefits and an
opportunity to grow your career.This position is responsible for
processing teller transactions and other customer service requests
in the branch. Facilitates customer awareness and education of bank
capabilities, tools and resources. Responsible for identifying and
referring sales opportunities to the appropriate bank partner. This
position supports the sales efforts of a branch team.Service
Standards:Foster collaborative partnerships that deliver value for
customers, prospects and colleagues. Initiate conversation to
uncover sales or referral opportunities. Listen attentively and ask
insightful questions to understand customer needs and preferences;
and take prompt actions to address immediate needs. Proactively
look for way to optimize performance by seeking coaching,
supporting Bank initiatives and leveraging tools to enhance
activities.Operations and Administration:Comply with all
regulations, bank policies, procedures and delegated authorities to
manage risk related to credit, operational, reputational,
regulatory and legal aspects of personal interactions, customer
transactions and financial exposures. Complete required training by
established deadlines. Perform general office management duties as
assigned to ensure operational efficiency. Associates in roles
defined to take deposits are accountable for transaction accuracy
and operational efficiency of that function. The results may
include an accountability for individual contribution as well as
team performance.Position Requirements: Basic Qualifications:High
school diploma or GED with a minimum of 6 months processing
transactions in customer service or salesPreferred
Qualifications:Banking experience
Keywords: First Citizens Bank, Scottsdale , Bank Sales and Service Representative (Teller), Sales , Scottsdale, Arizona
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