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Sales Operations Support Manager

Company: Matrix Medical Network
Location: Scottsdale
Posted on: October 10, 2020

Job Description:

Sales Operations Support Manager Continue your commitment to the best healthcare. Matrix Medical Network partners with leading health plans and employer organizations across the country, delivering an increasingly broad array of assessment and care management services to individuals and companies that improve health outcomes. Our national network of locally based clinical providers and our fleet of mobile health clinics provide innovative healthcare outcomes and a streamlined and integrated experience for our customers. Under the direction of the Vice President of Sales, this position is responsible for providing sales operations leadership and support throughout the customer acquisition process. Sales support for new account acquisition - Generate opportunities by responding to inbound leads and setting appointments for the sales team - Capture leads in the CRM and maintain a robust dataset to ensure the CRM pipeline accurately reflects all opportunities - Prioritize and qualify leads (e.g. hold initial discussion to understand needs with prospect) - Schedule discovery calls to understand each opportunities needs and develop an initial perspective on how Matrix can best fulfil those needs - Participate in sales activity and capture notes during and after sales calls including, needs, owners, milestones and next steps - Prepare proposals and bids for new accounts including relevant pricing and marketing collateral - Support internal sales activities (e.g., establishing pricing, forecasting for operations) - Follow-up with prospect as needed and capture notes, next steps and milestones; updating the broader team Support coordination between sales, pricing and operations - Support cross-function coordination with relevant Matrix departments (e.g., operations, finance, leadership) to develop the proposals for opportunities - Source marketing materials as needed for outreach and initial RFP development purposes - Collaborate with operations to ensure an accurate data transfer from sales to operations so that new clients can be properly staffed and resourced Support sales operations and processes - Ensure pipeline upkeep, updating and accuracy - Generate leads, set appointments, and coordinate internal planning meetings in support of customer opportunities - Lead daily sales huddle call to discuss critical opportunities and review pipeline - Conduct bi-weekly post-mortem analysis to understand and prevent opportunity loss - Provide immediate support for less complex issues with accounts as needed - Upkeep and update a library of resources for the sales team (e.g. latest RFP shells, example outreach emails and example language for specific product positioning) Work experience: - Three years (3) sales related experience, preferably in a healthcare or related environment with account executive, key account acquisition roles or sales support roles Education/knowledge: - Bachelor's degree in relevant field of study - Relevant sales knowledge - Healthcare products and ecosystem and/or experience selling to risk/health functions of large organizations Skills & Competencies required: - Experience in working with senior management - Knowledge of Healthcare Industry and general economics of business - Ability to develop strong customer relationships - Strong planning and organizational skills - Experience using a CRM software, preferably Microsoft Dynamics - Excellent oral and presentation skills - Excellent written communications skills, preference for experience writing RFPs/ RFIs / SOWs - Ability to work in agile environments and ability to drive initiatives to support team sales goals - Demonstrated project management and prioritization skills - Self-starter, first-principles problem solver with high personal energy - Have a growth-mindset and ability to adapt and drive change - Proven prospecting and customer acquisition skills Supervisory Responsibility : None Travel requirements: None Matrix Medical Network is Proud to be an Equal Opportunity Employer

Keywords: Matrix Medical Network, Scottsdale , Sales Operations Support Manager, Sales , Scottsdale, Arizona

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