Customer Experience Agent
Company: CarMax
Location: Scottsdale
Posted on: January 12, 2021
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Job Description:
7971 - Phoenix CEC - 1515 W. 14th Street, Tempe, Arizona,
85281CarMax, the way your career should be! Now offering a $5,000
Sign-On BonusProvide an iconic customer experienceEnsuring todays
customers can buy the vehicles they want in a way that suits them
means offering support during every step of the journey. You will
be the vital link between a customer's at-home and in-store CarMax
experience, providing a simple and seamless process. Responding to
sales leads and customer inquiries, you will drive traffic to
CarMax stores to ensure each customer finds the right vehicle for
them. We've become the nation's largest retailer of used cars due
to our honesty and transparency, and those same traits will help
you succeed too.What you will do - Essential responsibilities *
Connect with customers online and over the phone to find out what
they want and need from their next car purchase* Use your knowledge
of the CarMax inventory to guide customers towards vehicles that
meet their needs* Ensure a seamless transition from online to
in-store purchasing to provide an unrivaled customer experience*
Mentor others as your skillset expands* Acquire the Automotive
Sales Persons License in specific states - may require testing and
travel as some states request physical presence to apply for the
license.Learn and succeed as part of a teamThis is a high-energy
sales environment where you will work as a team to meet goals.
We'll give you everything you need to be the best you can be. You
will handle a wide range of customer interactions and make sure
everything goes smoothly, so the ability to quickly build rapport
with people and understand their needs is essential. We work and
learn as a team and the prospects are bright for sales
professionals who aspire to become mentors, managers and business
leaders.Qualifications and requirements* Sales and customer service
experience, in an area such as retail, is preferred* Thrive in a
fast-paced environment* Good listening skills and a strong customer
focus* Strong written and verbal communication skillsAbout
CarMaxCarMax disrupted the auto industry by delivering the honest,
transparent and high-integrity experience customers want and
deserve. This innovative thinking--around the way cars are bought
and sold--has helped us become the nation's largest retailer of
used cars, with over 200 locations nationwide.Our--amazing team of
more than 25,000 associates work together to deliver iconic
customer experiences.--Along the way,--we help every associate grow
their career and achieve their best, at work and in their
community. We are recognized for our commitment to training and
diversity and are--one of the FORTUNE 100 Best Companies to Work
For--.CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law.Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application.
Keywords: CarMax, Scottsdale , Customer Experience Agent, Sales , Scottsdale, Arizona
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