Core Reservations Agent
Company: Four Seasons Resort Scottsdale at Troon North
Location: Scottsdale
Posted on: January 15, 2022
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Job Description:
Who We Are:
Four Seasons prides itself on the commitment to the Golden Rule
philosophy, and strives to provide the best possible experience for
both our guests and employees. To learn more about Four Seasons
Hotels and Resorts, watch this exciting video: We Are Four Seasons
.
Four Seasons Resort Scottsdale is a luxury hotel nestled in the
foothills of Pinnacle Peak amid towering cacti, enriched with
outstanding design and talent.
https://www.fourseasons.com/scottsdale/
https://www.instagram.com/fsscottsdale/
The Opportunity:
Act as the communication hub for the operations departments.
Answers and directs phone calls, Manage Chat, Monitor HotSOS, book
restaurant and spa reservations as well assist the reservations
process in an efficient, courteous and professional manner to
achieve maximum customer satisfaction while complying with all Four
Seasons' policies.
Job duties include but are not limited to:
-Answers phone inquiries in an efficient and friendly manner, using
guest names when possible and routing calls to proper
extensions.
-Handles all guest interactions with the highest level of
hospitality and professionalism, accommodating special requests
whenever possible; resolves customer complaints; assists customers
in all inquiries in connection with, hotel services, hours of
operations, key hotel personnel, in-house events, directions,
etc.
-Utilizes and ensures proper working condition of the telephone
switchboard, the hotel computer systems (e.g. Opera, OpenTable,
Book4Time, Golden, HotSOS, Chat)
-Work harmoniously with reservations department to effectively
assist in Pre-arrival communication and booking
outlet/activities.
-Assists with the communication in the event of an emergency
situation in an efficient and professional manner.
-Accepts and delivers wake-up calls and messages in a timely
manner.
-Other duties as assigned. Who We Look For:
The ideal candidate will have:
-The ability to multi task effectively
-The ability to work in a fast paced environment handling multiple
guest calls consecutively
-Comfort with Microsoft Office products and the ability to learn
other computer software suites necessary for the role.
Some Benefits Four Seasons Employees Enjoy Include:
-Energizing Employee Culture where you are encouraged to be your
true self!
-Comprehensive learning and development programs to help you master
your craft.
-Inclusive and diverse employee engagement events all
year-round.
-Exclusive discount and travel programs with Four Seasons
-Competitive wages and benefits (Medical, Dental, Vision and
Retirement Plan)
-And so much more!
Visa Requirements:
US work authorization is required
Four Seasons is an Equal Opportunity, Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are
encouraged to apply. To access the 'EEOC is The Law' Information
poster please visit this website -
http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
Keywords: Four Seasons Resort Scottsdale at Troon North, Scottsdale , Core Reservations Agent, Sales , Scottsdale, Arizona
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