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Overnight Reservation Agent

Company: Fairmont Hotels & Resorts
Location: Scottsdale
Posted on: January 16, 2022

Job Description:

JOB DESCRIPTION Overnight Reservation Agent Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As an Overnight Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests. Whats in it for you: Employee benefit card offering discounted rates in Accor worldwide for you and your family Career development and growth with national and international opportunities Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RIISE What you will be doing: Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience Processing all external and internal calls by redirecting calls or directly assisting the caller Answer email and KIPSU inquiries in a timely manner Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering Maintaining accurate records of guest calls to maintain data integrity Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Liaise with Sales and other departments as required Understanding of the hotels emergency procedures and dispatching as required Follow all safety policies Other duties as assigned Your experience and skills include: Proficient in the English language (verbal & written), second language is an asset Previous customer related experience an asset Must possess outstanding guest services skills and sophisticated verbal communication skills Computer literate in Microsoft Window applications required Prior experience working with Opera or a related system an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Flexibility to work weekends and holidays as needed Ability to focus attention on guest needs, remaining calm and courteous at all times Your team and working environment:A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Keywords: Fairmont Hotels & Resorts, Scottsdale , Overnight Reservation Agent, Sales , Scottsdale, Arizona

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