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Royal Service Agent

Company: Fairmont
Location: Scottsdale
Posted on: June 24, 2022

Job Description:

Royal Service Agent - Full Time

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent at the Fairmont Scottsdale Princess, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

What's In It For You:

+ Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family

+ On-Site employee restaurant

+ Learning programs through our Academies designed to sharpen your skills

+ Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

+ Great Medical and Dental benefits, 401K, Direct Deposit etc.

+ Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

What you will be doing: Reporting to the Rooms Manager, responsibilities and essential job functions include but are not limited to the following:

+ Consistently offer professional, friendly and engaging service

+ Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience

+ Processing all external and internal calls by redirecting calls or directly assisting the caller

+ Answer email and texting inquiries in a timely manner

+ Pre-arrival communication email templates

+ Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering

+ Maintaining accurate records of guest calls to maintain data integrity

+ Assist guests regarding hotel facilities in an informative and helpful way

+ Follow department policies, procedures and service standards

+ Liaise with Sales and other departments as required

+ Understanding of the hotel's emergency procedures and dispatching as required

+ Follow all safety policies

+ Other duties as assigned

Your experience and skills include:

+ Previous customer related experience an asset

+ Must possess outstanding guest services skills and sophisticated verbal communication skills

+ Computer literate in Microsoft Window applications required

+ Prior experience working with Opera or a related system an asset

+ Strong interpersonal and problem solving abilities

+ Highly responsible & reliable

+ Ability to work well under pressure in a fast paced environment

+ Ability to work cohesively with fellow colleagues as part of a team

+ Flexibility to work weekends and holidays as needed

+ Ability to focus attention on guest needs, remaining calm and courteous at all times

+ Adhere to Fairmont Scottsdale Princess Grooming Guidelines.

Physical Aspects of Position (include but are not limited to):

+ Frequent sitting throughout shift

+ Occasional standing, kneeling, pushing, pulling, lifting

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keywords: Fairmont, Scottsdale , Royal Service Agent, Sales , Scottsdale, Arizona

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