Reservations Sales Supervisor
Company: Castle Hot Springs Resort
Location: Scottsdale
Posted on: August 7, 2022
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Job Description:
The Reservations sales Supervisor or Assistant Manager is
responsible for handling guest reservations, working with travel
agents, managing group inquiries, and VIP requests for our boutique
luxury property. The position will be responsible for answering
phone and email inquiries regarding the resort, handling
reservations and cancellations, and any special requests. The
position must maintain knowledge of the property, activities, and
general travel information. A pleasant attentive, courteous, and
efficient manner is required. This is a great opportunity to expand
a career in luxury hospitality.
Work Performed:
-Effectively sell the resort experience to prospective guests in a
professional and seamless manner while providing exceptional levels
of customer service.
-Recognize repeat guests in a warm and courteous conversational way
and look for opportunities to exceed guest expectations.
-Proficient with all features of the hotel's property management
system (Opera) and the associated reservation sales software,
Navis/Revinate. This position requires a thorough understanding of
both the reservations features and accounting billing features.
-Create and manage group blocks and reservations
-Process deposits, refunds, and adjustmentsTroubleshoot and respond
to special requests of guests, as well as guest complaints/issues
and inquiries in a calm, prompt, courteous manner.
-Must be able to show initiative, including anticipating guest or
operational needs.
-Post and process advanced deposit checks for future
reservations
-Process and record gift donation certificates
-All other duties assigned
Keywords: Castle Hot Springs Resort, Scottsdale , Reservations Sales Supervisor, Sales , Scottsdale, Arizona
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