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Reservations Sales Supervisor

Company: Castle Hot Springs Resort
Location: Scottsdale
Posted on: August 7, 2022

Job Description:

The Reservations sales Supervisor or Assistant Manager is responsible for handling guest reservations, working with travel agents, managing group inquiries, and VIP requests for our boutique luxury property. The position will be responsible for answering phone and email inquiries regarding the resort, handling reservations and cancellations, and any special requests. The position must maintain knowledge of the property, activities, and general travel information. A pleasant attentive, courteous, and efficient manner is required. This is a great opportunity to expand a career in luxury hospitality.

Work Performed:


-Effectively sell the resort experience to prospective guests in a professional and seamless manner while providing exceptional levels of customer service.
-Recognize repeat guests in a warm and courteous conversational way and look for opportunities to exceed guest expectations.
-Proficient with all features of the hotel's property management system (Opera) and the associated reservation sales software, Navis/Revinate. This position requires a thorough understanding of both the reservations features and accounting billing features.
-Create and manage group blocks and reservations
-Process deposits, refunds, and adjustmentsTroubleshoot and respond to special requests of guests, as well as guest complaints/issues and inquiries in a calm, prompt, courteous manner.
-Must be able to show initiative, including anticipating guest or operational needs.
-Post and process advanced deposit checks for future reservations
-Process and record gift donation certificates
-All other duties assigned

Keywords: Castle Hot Springs Resort, Scottsdale , Reservations Sales Supervisor, Sales , Scottsdale, Arizona

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