Sales Support Administrator

Company: TechMate, Inc.
Location: Scottsdale
Posted on: August 7, 2022

Job Description:

Company Description:Serves North AmericaBeen in business over 35 yrs. Multiple Award winner in their nicheOver 225 employees in officeGreat benefits w tuition reimbursement tooAverage length of employment is in the 5 yr. rangeGreat atmosphere!This is an in office role for first year. After training is done they you will be able to work remotely. Just an FYI this role in in old Town Scottsdale so consider if you can make commute or not should be important on you side of thoughts about this position.
Looking for:Experience in supporting internal sales team as well as channel partners w information they need to be successful in their rolesAuto Dealership services a plusGo-getterContagious positive attitudeSelf-starterSolution orientedP&C insurance or Auto Dealership Services exp necessary
Job Description: Sales Marketing Support:Support and enhance our channel network service levels delivering exceptional service, collaborating with internal and external customers. Auto Dealership Services experience a huge plus! Only 2 people in this role. Looking for the second one now! In office for about a yr. then will become hybrid role!
Responsibilities:
Channel - Process all business end-user and channel onboarding paperwork and ongoing management - Process product additions, modifications, overrides and commission program adjustments for channel / end-users as needed - Respond to daily inquiries (answer, direct or research as required). Send information or make suggestions as needed - Support all sales staff team members with our sales related training activities; ACE, F&I, etc--- - Support channel partner acquisition and installation activities such as producing pitch kits as needed - Support (training or customized reports) to channel partners related to reporting, account servicing needs, and specific channel Partner Scoreboard usage based on department guidelines - Assist channel network and internal departments with processing, tracking/usage of our 3rd Party fulfillment service, shipping of supplies/other marketing support items - Utilize CRM system, support its use as our primary customer support software to track team communication, proposals/internal action items. - Coordinate/collaborate w other departments as needed to resolve any sales team or agency issuesOther - Provide excellent customer service by interacting w internal/external customers in a professional, courteous/ ethical manner - Set-up and maintain a regularly scheduled communication call w assigned RVPs - Maintain/develop a working knowledge of all our programs, products, website applications. - Maintain a working knowledge of all e-commerce/reporting dashboards. - Conduct webinars, when needed, to support RVP development and agency training. - Develop and maintain a good understanding of our e-contracting platform to support external inquiries from RVPs, ADMs, and our channel network. - Support the RVPs/ADMs with the management of their respective regions. - Assist sales and marketing team in preparation for the annual National Sales Conference. Participate in National Sales Conference when required.
Travel about 5%

Keywords: TechMate, Inc., Scottsdale , Sales Support Administrator, Sales , Scottsdale, Arizona