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Resort Royal Service Agent - Hotel Operator

Company: Fairmont Scottsdale Princess
Location: Scottsdale
Posted on: May 28, 2023

Job Description:

Resort Royal Service Agent - Hotel Operator

Your knowledge of the Fairmont Scottsdale Princess and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Resort Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

What's in it for you:

-Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
-Free meals at our on-site employee cafeteria
-Career development and growth with national and international opportunities
-Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RIISE
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
What you will be doing:

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

-Consistently offer professional, friendly and engaging service
-Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
-Processing all external and internal calls by redirecting calls or directly assisting the caller
-Answer email and KIPSU inquiries in a timely manner
-Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
-Maintaining accurate records of guest calls to maintain data integrity
-Assist guests regarding hotel facilities in an informative and helpful way
-Follow department policies, procedures and service standards
-Liaise with Sales and other departments as required
-Understanding of the hotel's emergency procedures and dispatching as required
-Follow all safety policies
-Other duties as assigned
Your experience and skills include:

-Proficient in the English language (verbal & written), second language is an asset
-Previous customer related experience an asset
-Must possess outstanding guest services skills and sophisticated verbal communication skills
-Computer literate in Microsoft Window applications required
-Prior experience working with Opera or a related system an asset
-Strong interpersonal and problem solving abilities
-Highly responsible & reliable
-Ability to work well under pressure in a fast paced environment
-Ability to work cohesively with fellow colleagues as part of a team
-Flexibility to work weekends and holidays as needed
-Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Keywords: Fairmont Scottsdale Princess, Scottsdale , Resort Royal Service Agent - Hotel Operator, Sales , Scottsdale, Arizona

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