Call Center Agent - Remote / Office

Company: Baca Consulting Group
Location: Scottsdale
Posted on: September 21, 2024

Job Description:

About Baca Consulting Group
Baca Consulting is a Strategy & Operations consulting firm with offices in Las Vegas, NV and Corona,CA. We help executives of construction companies with 100-500 employees in the western and southwestern U.S. increase revenues, reduce costs and improve profit margins. We believe in order to be successful in consulting, you need to have the ability to hear and genuinely understand the people you're talking with. We also recognize that listening is the key to connecting with people on a personal level, which is critical for successful project implementations. We are great listeners! I have been able through strategic planning, establish business plans, and execute goals and objectives through a collaborative team effort. Those projects include several M & A's and divestitures, increase revenues by going into new markets with new products and services. I reduced costs through effective supply chain management, -
We are seeking a highly motivated and customer-oriented Call Center Agent to join our team. In this role, you will be responsible for providing exceptional customer service and support through inbound and outbound calls. As a Call Center Agent, you will be the first point of contact for our customers, therefore, we are looking for someone who is friendly, professional, and has excellent communication skills.Responsibilities:
- Handle incoming calls in a timely and professional manner
- Provide excellent customer service by addressing customer inquiries and concerns
- Make outbound calls to follow up on customer inquiries, resolve issues and provide updates
- Identify and escalate priority issues to the appropriate department
- Maintain accurate and detailed records of all customer interactions
- Meet and exceed performance targets such as call volume, quality, and customer satisfaction
- Update and maintain customer information in the database
- Collaborate with team members and other departments to ensure customer satisfactionRequirements:
- High school diploma or equivalent
- Previous experience in a customer service or call center role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and navigate through multiple systems simultaneously
- Proficient in using computer and software applications
- Must have a quiet and distraction-free working environment
- Availability to work flexible hours, including evenings, weekends, and holidaysAs a Call Center Agent, you will have the opportunity to work remotely, providing you with a flexible work schedule and the comfort of working from your own home. Your positive attitude, attention to detail, and customer-focused approach will be valued and rewarded in this role.If you are passionate about providing exceptional customer service and have the skills and experience we are looking for, we would love to hear from you. Join our team as a Call Center Agent and be a part of our mission to deliver a seamless and personalized customer experience.
The pay range for this role is:
27 - 30 USD per hour(Scottsdale - - - -AZ 85266)



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Keywords: Baca Consulting Group, Scottsdale , Call Center Agent - Remote / Office, Sales , Scottsdale, Arizona