Microsoft Engineer Windows Microsoft Endpoint
Posted on: June 22, 2022
Senior Managed Services Engineer - Windows, Microsoft Endpoint
Provide design, implementation, and technical support services and
consulting to Managed Services clients to meet their business
Provide detailed and effective communication to internal and
Clearly and concisely articulate problems and solutions for issues
to clients both over the phone, via e-mail and in person.
Member of on-call rotation to provide 24 X 7 support to critical
systems and ensure availability objectives are met.
As an Senior Engineer provide expert level technical services with
little supervision from Supervisors, Team Leads, and Technology
Ability to follow through with tasks, projects, troubleshooting
with little supervision.
Complete projects/tasks on a timely basis, according to commitments
made to stakeholders and management
Performs scopes of work as detailed in implementation plans
assigned (system builds, test plans, documentation, training,
Handles several tasks simultaneously (ie: pre-sales, troubleshoots
and develops internal network, responds to emergencies).
Communicates with Engineering Manager all events that are not
anticipated (new product requirements, equipment failure, design
changes, schedule changes).
Responds to all customers professionally and courteously and relays
any customer questions or concerns to manager.
Assist in creating and documenting policies and procedures.
Understand SLAs in a production environment and proactively strive
to meet the commitments.
Provide support to Service Account Managers, Project Managers and
Contribute to written proposals and technical documentation.
Assist Professional Services team when required with client
consultation including assessing and recommending architectural
designs/changes to client systems in response to performance
issues, growth requirements, etc.
Review assigned service requests daily, following up and providing
status updates to clients; ensure data pertaining to the status of
service requests is entered into the problem tracking systems
accurately and promptly to provide an up-to-date picture of service
delivery status and backlog.
Supports and conducts self in a manner consistent with customer
Tests, evaluates, and develops new products, offerings, and
Conducts training of customers and company employees in both formal
and informal environments.
Works directly with Project Managers to update project plans and
communicate project status.
Minimum 5-7 years engineering experience.
BA/BS degree in Computer Science, Mathematics, Electrical
Engineering, or related discipline; equivalent experience
Other Required Qualifications
Capable of resolving critical issues in a time sensitive manner,
cognizant of requisite service levels.
Ability to establish customer trust and confidence in the Managed
Services knowledge of and concern for customers' business
History of balancing multiple priorities simultaneously with the
ability to adapt to the changing needs of the customers while
Critical attention to detail and solid creative problem solving
Ability to perform intermediate root cause analysis.
Strong organizational, analytic, and problem solving skills.
Customer Service focused and a high level of professionalism.
Ability to consistently follow policies and procedures.
Strong communication and documentation skills.
Excellence verbal and written communication skills, with the
ability to effectively interact with all coworkers and
stakeholders, in including senior leadership.
Ability to prioritize work and handle multiple tasks simultaneously
in a fast paced, diverse and growth-oriented environment.
Must know when to ask for assistance. Must be approachable,
teachable, a team player with a strong desire to continue learning
and expanding their experience in a highly evolving technical
Must have good time management skills and be able to meet rigid and
urgent assignment schedules.
Windows Specific: Expert in Microsoft Configuration Endpoint
Manager - including System Center
Expert in Microsoft Intune and Autopilot
Expert in Windows Server Update Services
Significant Experience in Microsoft Configuration Endpoint Manager
- Operations Manager and Data Protection Manager
Significant experience in the administration of the Windows
Significant experience in Windows server deployments.
Significant experience in Windows automation tools.
Significant experience in configuring Windows clustering.
Significant experience in connecting Windows servers to supported
Significant experience with virtualization technologies.
Significant experience with Powershell automation
Experience with Microsoft SQL and SQL Reporting Services
General: Significant Expert in operating system tuning.
Significant experience in root cause analysis of operating systems
Working knowledge of backup clients.
Working knowledge of server hardware
Hands-on experience in a large Data Center environment ITIL
Keywords: Analysts, Scottsdale , Microsoft Engineer Windows Microsoft Endpoint, Engineering , Scottsdale, Arizona
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